Right of withdrawal and withdrawal form

Right of withdrawal for consumers


You have the right to withdraw this contract within fourteen days without giving a reason.


The withdrawal period is fourteen days from the date on which you or a third party named by you, which is not a carrier, have taken physical possession of the goods.


To exercise your right of cancellation, you have to inform us by a clear statement via post mail, email or telefon of your decision to withdraw from this contract.


Per post mail to:

Denise Mungan

Bronsfeldstr. 27

41066 Mönchengladbach


or per E-Mail: atelier@denisemungan.com


or per telephone: 02161/5390093


In order to observe the revocation period it is sufficient for you to send the message about the withdrawal before the withdrawal deadline. You may use the attached model withdrawal form, but it is not obligatory.


Effects of withdrawal

If you withdraw from this contract, we have to repay you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by me as standard delivery), and must be repaid immediately at the latest within fourteen days from the date on which the notice is received through your cancellation of this contract with us.

For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged no fees for this repayment. We can refuse to pay until I get back the goods or until you have proofed that you have returned the goods, whichever is the earlier.


You have to return or transfer the goods promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract, to us (address see above). The deadline is met if you send back the goods before the period of fourteen days.

You bear the direct cost of returning the goods.


You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling of the goods to ascertain the nature, characteristics and functioning of the goods.


End of cancellation policy



Download model withdrawal form: