Terms of Sale

Conclusion of contract
The order processing and contact will take place usually by e-mail and automated order processing. Please make sure, that your designated address for the order processing is correct and the technical requirements for the receipt of e-mails are available.

Terms of payment
The prices stated in the online shop are final prices. Shipping costs are not included in the price and are added to it in each case.

The sales price plus shipping is due before the delivery (prepayment).

Payment is possible through bank transfer or Paypal.
Bank charges for an international bank transfer have to be paid by the sender.

The payment has to be made within two weeks after receiving the order confirmation.
We reserve the right to withdraw from a sale in case of non-payment within the pre-payment period of 14 days. Payment received thereafter will be refunded.

Shipping costs
Postage is calculated prior to payment at the checkout and varies depending on the contents of your order and the destination of the delivery.

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Terms of delivery and shipping
Shipping worldwide.

Delivery only takes place after payment. Orders usually dispatch from Germany 3-5 after payment.

Delivery times: Shipping within Europe, please allow 5-7 working days for delivery from date of shipment. For deliveries outside the Eurozone 5-14 working days.

We ship your artwork in made-to-measure, secure art packaging. Original artwork will be packed flat,
Fine Art Prints will be packed in heavy duty square tubes.

Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Please note that the colors of artworks might differ from those onscreen. We try to capture the colors precisely but any monitor is calibrated differently. The way the artwork leaves the studio is the way Denise Mungan intended it to be.

Original Drawings
Denise Mungan works mostly in mixed media, often with paper and paper collage. In doing so she uses also vintage paper, therefore bleaching and yellowing of the paper is part of the artistic process. Obviously all media used such as inks, watercolors, acrylics etc. are lightfast as specified by the manufacturer.

Original artworks are unique pieces of art, signed, dated and possibly titled on the verso.

Fine Art Prints
All offered Fine Art Prints are archival quality giclée print on Hahnemühle, 308 g/qm paper.

You will get a paper label with handwritten signature, the number and date of creation to stick on the back of the print. For organisational reasons, Denise Mungan may also send the orderer this label  separately – and subject to a delay.

When you purchase an artwork or print, you become the owner oft he physical piece. No other rights are granted. You may not rework or reproduce the image without written consent of Denise Mungan.

Return policy

If you are not satisfied with your purchase you can return the artwork in their original condition and packaging within 28 days. The buyer must assume the cost of the return postage.
Please inform us before returning any items.

Make sure to include contact information with the return and provide us with a tracking number. We will make a refund of eligible returns after receiving and checking the condition of the returned good.
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. We are not responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

This offer applies independent of the 14-day right to withdrawal as described in our separate information „Right of Withdrawal“.

Applicable law
The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the UN Sales Convention. For consumers, this choice applies only insofar as the protection granted is revoked by mandatory provisions of the laws of the State in which the consumer has his habitual residence applies.

Online Despute Resolution
Online Dispute Resolution in accordance with Article 14, Section 1 ODR-VO. and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS),
you can find this platform at: http://ec.europa.eu/consumers/odr/

I am neither obliged to participate in a dispute settlement procedure with an independent
consumer arbitration service and nor ready.